This is a wonderful Hertz location I've been a Hertz member for a while now and I've used them several times I am a 5 star member and will continue doing business with hurts their competitive pricing and the customer service is outstanding.
The staff here are professional and helpful. Just remember to book/call ahead because this location does get very busy at times. Great service.
They were 45 minutes late. Did not have my reservation ready. When I showed displeasure he dragged his feet. Go anywhere else to rent. As was stated above if I could give zero stars I would. The moron that I was dealing with asked what the problem is. And yes, my language was a bit colorful. After 2 hours I went to Enterprise. Ten minutes and out.
Worst car rental experience ever. First car had a HUGE bubble in the tire sidewall. Clearly very unsafe for the long trip ahead of us. Second car we were offered smelled bad and the passenger seat was ripped badly with stuffing popping out, not very comfortable for a long trip either. That meant we had to go inside the garage to look at cars that had just come in but hadn't been cleaned yet. With service being very slow here, and 1 hour already lost, we picked a car and took it, hoping for the best. Well, the tires were in poor shape, let's call it a D+ grade. Very loud on highway. Steering wheel pointed at 2 o'clock when driving straight ahead, car needed an alignment badly. Worst service AND worst cars I've experienced in rentals.
This had to be the dirties, ghettoest, most unprofessional car rental place ever. Car rented had horrible brakes. The dealer rep didn't walk with me around car to check for issues before me taking off. The rental agreement was completely different from what I got online. I'm too of that, they put a hold of almost $500 on my credit card. Car was dirty inside. To open trunk of car, you had to open from inside car, because they didn't give me the key with trunk access! Never again!
Hertz is a US Car Rental based in Parma, Ohio. Hertz is located at 5411 Brookpark Rd, Parma, OH 44129, USA.
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