Had to have ring size several times. Mary told me I was wrong about my ring size. Said ok whatever. Did the size she suggested. Ring came in a size smaller than her suggestion. She suggested to my fiance that I just shove it on my finger. Took many tries to just get a ring that fit. Finally did get it after several months.
I took an engagement ring there to be resized and I arrived a half hour before close with my mom. She always works late and it was the only time we could go together. They were still so very polite, informative, and helpful! The new store looks very nice.
That is what I could say, they don't deserve wasting time to just make a complain.
Right now due to all the renovating they are doing this Kay location is very desperate for sales. They will admit that which is very unprofessional. The two times we had gone there (within a week) the guy working there told us the same story. That they were allowed to mark down items and blah blah blah and that guy (a customer that was there before us) was his "best customer" and he just walked out with this and that for this much. Just very unprofessional and obvious that's a line he uses often. The older woman there admitted they almost didn't pass an audit they had earlier in the day. Who says that to customers? I will not be going back to this location. I only went to see some rings I saw online in person, and when I couldn't find one I liked, I ordered online and had it delivered to that store. Which I got an attitude about why I didn't purchase in store, well, they didn't have that specific ring. They said they could have ordered it for me, and get commission. Also, when I had purchased online, my Kay card was still in my maiden name. After a long discussion they told me the only option I have is to bring my marriage license in with me to pick it up or to cancel my order. When I went to go pick it up, they didn't even ask for my marriage license. Irritating haha.
Everyone else in the store was amazing and are the only reasons this place/location got any stars.
Mary gave us alot of attitude throughout the whole process. Was rude and mislead us on "santa cash."
The store manager and associate there were great to work with! They took the time to explain everything to me and we ended up having a friendly chat about retail in general. If you want a low pressure sales store, visit this store!
Very shady store.
They don't respect their customers.
Kay Jewelers is a US Jewelry Store based in Parma, Ohio. Kay Jewelers is located at 7903 W Ridgewood Dr, Parma, OH 44129, USA.
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