The customer service at this store is horrible. I recently had one of the most mortifying experiences of my life. I went to this store for a couple of items one being a beef tenderloin. The price was incredibly expensive and after putting the tenderloin in my cart and picking up the other items I needed, I thought long and hard about purchasing the $70 piece of meat. I was in the dairy isle, the other side of the store from the meat department, with my 20 month old daughter who was starting to get fussy, 6 months pregnant and my sciatic nerve was really starting to hurt. After much contemplation I decided against the purchase of the tenderloin, the thought of taking it back to meat department seemed tough at this point, so I put it in the dairy cooler so it wouldn't go bad. I proceeded to the self check out, purchased my items and headed for the exit door. I was greeted by manager at the doors where he proceeded to ask me where the meat was. I was confused as to how he even knew it was in my cart, which means he or someone was obviously watching me. I told him I put it in the dairy cooler. He then proceeded to ask me where, I tried to explain he cut me off and said I needed to show him where. I said I needed to get my daughter home, who at this point was wrestling through my bags of groceries. He said he didn't care and I needed to show him where the meat was. At this point I asked "are you serious?" His reply, "dead serious" I said I didn't steal it and he responded with "I need to make sure" I was appauled. I proceeded to walk all the way back to the dairy isle and showed him the meat. I recieved no apology for being accused of stealing. By the way- I didn't have a baggy shirt or big purse with me, I'm not sure where they thought I "hid" the 4lb tenderloin but clearly they were convinced I had stolen it. The entire experience was embarrassing and humiliating. I will never return to this store. It was horrible.
Giant Eagle honors its guarantee if something rings up wrong. I bought some ice cream that did not ring up on sale, and noticed it at the register. After mentioning it, they gave the item to me for free, which was unexpected and really cool.
The staff are friendly, courteous and very knowledgeable about item locations in the store.
Great selection for regular groceries and even some exotic/ethnic foods. Like others have said, the check out lines can be long.
A great Giant Eagle to shop at. They have a very large and full inn century of on shelf stock.
Very busy today but I love to shop got food merry Christmas to all
Giant Eagle Supermarket is a US Supermarket based in Parma, Ohio. Giant Eagle Supermarket is located at 7400 Broadview Rd, Parma, OH 44134, USA.
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